Intraday Trading Advisory Services

CREDENCE METAL are here to offer help and support when needed via phone, email or our website. Learn more about popular topics in our Freqently Asked Questions section. On more specific topics write us an email or simply contact us by phone with any matters on membership, warehouses or metal trading.

Email Support

Email support is available during trading hours at the following address:

support@credencemetal.com

When sending us an email please include the following information:

Subject Field: SUPPORT REQUEST - CUSTOMER: [your customer ID]
A statement of urgency: Minor/Major/Critical/Severe
Customer point of contact: name, email, phone number
A clear description of the problem
Information about when the problem was seen first
Information about how long the problem persisted, if appliccable
Information about steps already undertaken to address the problem

We will acknowledge your email request within the time frame set out in the SLAs depending on the level of your support agreement.

Telephone Support

Telephone support is available during trading hours under the following number:

Chennai: +91 99 62 xx xx xx

When calling us please have the following information ready:

Customer ID
A statement of urgency: Minor/Major/Critical/Severe
Customer point of contact: name, email, phone number
A clear description of the problem
Information about when the problem was seen first
Information about how long the problem persisted, if appliccable
Information about steps already undertaken to address the problem

Please note that both Trading Support and Technical Support are available in either English or Tamil language.